Open AccessThe Effect of Seriousness and Controllability of Service Failure on Perceived Fairness, Reliability, Satisfaction and Loyalty of Customers- Focused on the Use of Korean Restaurants by Inbound Japanese Tourists -
Author(s) -
박지수,
Choi Soo Keun
Publication year - 2010
Publication title -
culinary science and hospitality research
Language(s) - English
Resource type - Journals
eISSN - 2466-1023
pISSN - 2466-0752
DOI - 10.20878/cshr.2010.16.2.002
Subject(s) - seriousness , loyalty , business , service (business) , reliability (semiconductor) , marketing , consumer satisfaction , advertising , controllability , customer satisfaction , power (physics) , physics , mathematics , quantum mechanics , political science , law
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