Open AccessThe Effect of Recovery Justice according to the Types of Service Failure on the Quality of a Customer-Brand Relationship
Author(s) -
KiYoung Kim,
kyongtae park,
백종온
Publication year - 2009
Publication title -
culinary science and hospitality research
Language(s) - English
Resource type - Journals
eISSN - 2466-1023
pISSN - 2466-0752
DOI - 10.20878/cshr.2009.15.4.022022022
Subject(s) - business , service quality , service (business) , economic justice , marketing , quality (philosophy) , service recovery , advertising , political science , law , philosophy , epistemology