Open AccessA Study on the Influence of Core Benefits and Situational Variation on Customer Satisfaction and Customer Loyalty for Hotel Restaurants
Author(s) -
김경환,
Yongbum Cho,
고기철
Publication year - 2009
Publication title -
culinary science and hospitality research
Language(s) - English
Resource type - Journals
eISSN - 2466-1023
pISSN - 2466-0752
DOI - 10.20878/cshr.2009.15.4.012
Subject(s) - customer satisfaction , business , loyalty business model , marketing , situational ethics , loyalty , core (optical fiber) , customer delight , consumer satisfaction , variation (astronomy) , advertising , psychology , service quality , computer science , telecommunications , social psychology , physics , astrophysics , service (business)
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