Open AccessThe Effects of Service Quality on Customer Satisfaction and Loyalty of Hotel Buffet Restaurants' Customer at Special 1st Grade Hotels
Author(s) -
강병남,
deaseob-park,
정영미,
문성식
Publication year - 2009
Publication title -
culinary science and hospitality research
Language(s) - English
Resource type - Journals
eISSN - 2466-1023
pISSN - 2466-0752
DOI - 10.20878/cshr.2009.15.2.013013013
Subject(s) - business , service quality , marketing , customer satisfaction , loyalty business model , loyalty , advertising , quality (philosophy) , service (business) , philosophy , epistemology