Open AccessA Study on Service Recovery and Customer Behavior from Service Failure
Author(s) -
박영배
Publication year - 2007
Publication title -
culinary science and hospitality research
Language(s) - English
Resource type - Journals
eISSN - 2466-1023
pISSN - 2466-0752
DOI - 10.20878/cshr.2007.13.1.014
Subject(s) - service recovery , service (business) , business , process management , service quality , marketing
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