Open AccessBalanced scorecard as an effective method for process management in a transport company
Author(s) -
Sylwia Olszańska,
Iryna Prokopiuk
Publication year - 2021
Publication title -
zeszyty naukowe - politechnika śląska. transport/scientific journal of silesian university of technology. series transport
Language(s) - English
Resource type - Journals
eISSN - 2450-1549
pISSN - 0209-3324
DOI - 10.20858/sjsutst.2021.111.10
Subject(s) - balanced scorecard , process management , strategy map , context (archaeology) , performance measurement , business , strategic management , process (computing) , business process , adaptation (eye) , quality (philosophy) , computer science , marketing , work in process , philosophy , physics , epistemology , optics , biology , operating system , paleontology
The strategic scorecard represents a major element of an enterprise's management system, which contributes to improving the key areas of operation, as well as precisely defining operational goals, metrics and tasks within the strategical framework. Increasing competitiveness, as well as progressive globalisation of the Transport, Shipping and Logistics (TSL) services market, requires constant adaptation to change from managers. It is, therefore, appropriate to use the strategic scorecard as it can be applied for continuous monitoring of progress in the implementation of strategy and, if necessary, for enhancing actions and the measurement system. The authors analysed a transport company operating in the Podkarpackie Voivodship, with the implementation of the strategic scorecard. The purpose of this article was to create a strategic scorecard for the transport company in the context of streamlining transport processes, while simultaneously improving the quality of customer service, translating into maximising financial results.