Forecasting Number of Calls to the Call Center Using Machine Learning

– This paper presents a forecast of a number of call arrivals in the call center per hour using supervised machine learning. For the forecast, the WEKA machine learning software tool was used. The results of the forecast are verified using several methods, which shows very good results. Finally, the results of the forecast are presented graphically using Excel diagrams. Keywords – Machine learning, Forecasting, WEKA