Open AccessLevels of transparency and county service delivery in Kenya
Author(s) -
Kellen Kiambati
Publication year - 2020
Publication title -
international journal of research in business and social science
Language(s) - English
Resource type - Journals
ISSN - 2147-4478
DOI - 10.20525/ijrbs.v9i3.617
Subject(s) - transparency (behavior) , grassroots , service delivery framework , devolution (biology) , business , corporate governance , government (linguistics) , service (business) , politics , political science , sociology , marketing , finance , linguistics , philosophy , anthropology , law , human evolution
In order to push development to the grassroots and ensure citizens contribute meaningfully to development, many African countries have adopted the devolved governance system. However, it has been observed that the devolution of political powers has not translated equally to envisioned overall development. In Kenya County governments have achieved various milestones towards development demonstrated through the infrastructure, social amenities, and standards of living. However, corruption has been increasing mainly due to a lack of transparency. This paper sought to examine the contribution of transparency levels in County government service delivery. The study adopted mixed method approach using survey and in-depth interviews concurrently. Stratified multi stage cluster sampling was deployed. Quantitative data was collected using questionnaires and qualitative data using interview schedules. Data was analyzed using descriptive and inferential statistics and a typological theory developed to explain the study results. The study findings showed that the level of transparency in the counties was low which affected service delivery. The study concluded that county governments should ensure that public participation and sharing of information is bidirectional to involve both users and management so as to improve service delivery.