Open AccessWhat enhances service delivery in public hospitals in Kenya? The role of total quality management practices
Author(s) -
Rebecca Wangare Wandie,
Stephen M. A. Muathe
Publication year - 2022
Publication title -
international journal of research in business and social science
Language(s) - English
Resource type - Journals
ISSN - 2147-4478
DOI - 10.20525/ijrbs.v11i7.2046
Subject(s) - service delivery framework , total quality management , business , stratified sampling , quality (philosophy) , public sector , service quality , quality management , population , service (business) , operations management , descriptive research , marketing , process management , medicine , environmental health , engineering , economics , philosophy , statistics , economy , mathematics , epistemology , pathology