Open AccessAn analysis on the improvement of system for proof of delivery
Author(s) -
Aliya Dharaningtyas,
Adirizal Nizar
Publication year - 2021
Publication title -
international journal of research in business and social science
Language(s) - English
Resource type - Journals
ISSN - 2147-4478
DOI - 10.20525/ijrbs.v10i3.1091
Subject(s) - dmaic , process (computing) , control (management) , root cause analysis , computer science , incentive , six sigma , customer satisfaction , operations management , truck , process management , telecommunications , business , operations research , engineering , lean manufacturing , marketing , reliability engineering , artificial intelligence , economics , microeconomics , aerospace engineering , operating system
The delivery system for Base Transceiver System (BTS) to strengthen the telecommunication network throughout Indonesia maritime country is needed to speed up the process due to uneven distribution of sufficient telecommunications infrastructure. PT. Gunadhya Rajawali Logistik (GRL) is a third-party logistics company that focuses on transportation and warehouse management and delivery for telecommunication equipment tools. Unfortunately, in delivering BTS installation part throughout Indonesia, PT. GRL received several warning letters and had to pay a penalty from one of customers, for being late in reporting the delivery proof. This study aims to analyze the root causes of late submission of Soft Copy of Proof of Delivery (SCPOD) to avoid penalty given by the customer and determine suitable solutions to improve the process. The approach used in this study is lean six sigma with the help of Define, Measure, Analyze, Improve, and Control (DMAIC) roadmap. According to the interview with the employees related, the root causes of late submission of SCPOD are irresponsible drivers, indiscipline drivers in carrying out deliveries, and lack of data management in the transportation system. To be able to solve this problem, several proposed solutions can be applied. The proposed solutions to overcome the root causes that should be applied by the company are to hire a document control, retraining the Standard Operating Procedure (SOP) for drivers, utilize transportation management system application, and apply incentive systems for drivers. In the future, it is recommended for PT. GRL to have a minimum standard in recruiting the drivers for example only recruit who possess a minimum of high school education to ease the completion of administrative tasks.