Open AccessHizmet Kalitesi, Müşteri Memnuniyeti ve Tavsiye Etme Niyeti Arasındaki İlişki: Kayak Merkezlerine Yönelik Bir İnceleme - Relationship Between Service Quality, Customer Satisfaction and Intention to Recommend: A Study for Ski Centers
Author(s) -
Cemal Ersin Silik,
Kurban Ünlüönen
Publication year - 2018
Publication title -
journal of business research - turk
Language(s) - English
Resource type - Journals
ISSN - 1309-0712
DOI - 10.20491/isarder.2018.526
Subject(s) - customer satisfaction , service quality , business , quality (philosophy) , service (business) , business administration , psychology , advertising , marketing , physics , quantum mechanics
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