Open AccessTuristlerin Anadolu Misafirperverliği Algısının Müşteri Memnuniyeti ve Müşteri Sadakatine Etkisi (The Impact of the Customer Perception of the Anatolian Hospitality on the Custumer Satisfaction and Customer Loyalty)
Author(s) -
Ali Yaylı,
Kemal Çubukçu
Publication year - 2016
Publication title -
i̇şletme araştırmaları dergisi
Language(s) - English
Resource type - Journals
ISSN - 1309-0712
DOI - 10.20491/isader.2016.145
Subject(s) - customer satisfaction , service quality , hospitality , marketing , loyalty business model , business , loyalty , business administration , psychology , advertising , service (business) , tourism , geography , archaeology