Open AccessTuristlerin Anadolu Misafirperverliği Algısının Müşteri Memnuniyeti ve Müşteri Sadakatine Etkisi (The Impact of the Customer Perception of the Anatolian Hospitality on the Custumer Satisfaction and Customer Loyalty)
Author(s) -
K. Mert Çubukçu,
Ali Yaylı
Publication year - 2016
Publication title -
journal of business research - turk
Language(s) - English
Resource type - Journals
ISSN - 1309-0712
DOI - 10.20491/isader.2016.145
Subject(s) - customer satisfaction , service quality , hospitality , marketing , loyalty business model , business , loyalty , business administration , psychology , advertising , service (business) , tourism , geography , archaeology
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