Open AccessPatient Satisfaction, Perception-Expectation Gap, and Costumer Satisfaction Index in Annual Survey 2021 at Dr. Soetomo General Academic Hospital
Author(s) -
Cita Rosita Sigit Prakoeswa,
Nur Hidayah,
Arlina Dewi,
Indah Purnamasari,
Agus Aan Adriansyah,
Amak M. Yaqub
Publication year - 2022
Publication title -
folia medica indonesiana
Language(s) - English
Resource type - Journals
eISSN - 2599-056X
pISSN - 2355-8393
DOI - 10.20473/fmi.v58i2.34550
Subject(s) - servqual , service quality , complaint , loyalty , medicine , patient satisfaction , customer satisfaction , perception , competence (human resources) , general hospital , quality (philosophy) , family medicine , psychology , service (business) , nursing , marketing , business , social psychology , philosophy , epistemology , neuroscience , political science , law