Open AccessImplementasi Pelayanan Publik Terhadap Penanganan Pengaduan Masyarakat Tentang Data Ganda pada Instansi Dinas Kependudukan dan Catatan Sipil Kabupaten Gresik
Author(s) -
Mohammaf Masyhur Arif
Publication year - 2019
Publication title -
airlangga development journal/airlangga development journal
Language(s) - English
Resource type - Journals
eISSN - 2722-5569
pISSN - 2528-3642
DOI - 10.20473/adj.v2i1.18024
Subject(s) - service (business) , product (mathematics) , empathy , service quality , public service , quality (philosophy) , business , political science , psychology , public relations , social psychology , philosophy , marketing , geometry , mathematics , epistemology
If connected with the public administration, service is the quality of bureaucrat service to the community. The word quality has many different and varied definitions ranging from the conventional to the more strategic ones. The conventional definition of quality usually illustrates the direct characteristics of a product, of which there are five indicators of public service, namely Reliability marked the proper service and correct; The tangibles are characterized by the adequate provision of human resources and other resources; Responsiveness, characterized by the desire to serve consumers quickly; Assurance, marked the level of attention to ethics and moral in providing services, and empathy, which mark the level of willingness to know the wishes and needs of consumers.