Open AccessCONSUMERS' COMPLAINING BEHAVIOR IN TERMS OF ASSERTIVENESS AND DISCONTENT; A FIELD STUDY FROM ESKISEHIR, TURKEY
Author(s) -
Nurcan Turan,
Nuri Çalık
Publication year - 2017
Publication title -
international journal of social sciences
Language(s) - English
Resource type - Journals
ISSN - 1804-980X
DOI - 10.20472/ss2017.6.1.006
Subject(s) - assertiveness , likert scale , alienation , psychology , scale (ratio) , social psychology , residence , stratified sampling , marketing , sociology , geography , mathematics , statistics , political science , demography , business , law , developmental psychology , cartography