Open AccessCUSTOMER-ORIENTED REVERSE LOGISTICS AND CUSTOMER SATISFACTION ON PRODUCT RETURNS
Author(s) -
Chonlada Sajjanit,
Ruth Banomyong
Publication year - 2018
Language(s) - English
Resource type - Conference proceedings
DOI - 10.20472/iac.2018.036.043
Subject(s) - customer satisfaction , business , customer advocacy , marketing , reverse logistics , customer retention , customer to customer , customer intelligence , service quality , construct (python library) , process management , voice of the customer , knowledge management , service (business) , computer science , supply chain , programming language