Open AccessAN ANALYSIS OF THE FACILITATING AND CONSTRAINING FACTORS AFFECTING QUALITY SERVICE DELIVERY IN A SELECTED NAMIBIAN PARASTATAL
Author(s) -
Christopher Simasiku,
Nico Schutte
Publication year - 2017
Language(s) - English
Resource type - Conference proceedings
DOI - 10.20472/iac.2017.034.050
Subject(s) - servqual , workload , service quality , reliability (semiconductor) , supervisor , service delivery framework , quality (philosophy) , service (business) , compensation (psychology) , quality of service , service level objective , work (physics) , process management , business , computer science , operations management , psychology , service design , marketing , engineering , telecommunications , management , quantum mechanics , physics , philosophy , psychoanalysis , operating system , power (physics) , epistemology , mechanical engineering , economics