Open AccessInspiring, Exploring, Activating and Organizing: A Framework for Improving Communication Skills and Product Knowledge in Call Center
Author(s) -
Syed Muhammad Shoaib
Publication year - 2017
Publication title -
asian journal of social sciences and management studies
Language(s) - English
Resource type - Journals
eISSN - 2518-0096
pISSN - 2313-7401
DOI - 10.20448/journal.500.2017.42.107.115
Subject(s) - center (category theory) , customer satisfaction , computer science , curriculum , call centre , product (mathematics) , knowledge management , voice of the customer , business , customer retention , marketing , psychology , telecommunications , pedagogy , service (business) , chemistry , geometry , mathematics , service quality , crystallography