Open AccessPerceived Service Quality: The Effects of Work Stress, Competence, Motivation and Mediating Role of Manager Performance
Author(s) -
Mariana Tenreng
Publication year - 2016
Publication title -
international journal of managerial studies and research
Language(s) - English
Resource type - Journals
eISSN - 2349-0349
pISSN - 2349-0330
DOI - 10.20431/2349-0349.0408003
Subject(s) - competence (human resources) , psychology , service quality , work stress , business , applied psychology , social psychology , work (physics) , service (business) , marketing , engineering , mechanical engineering