Open AccessInvestigation of the logistics chain of cargo delivery in the context of choosing a freight forwarding company
Author(s) -
G. I. Nikiforova,
AUTHOR_ID
Publication year - 2021
Publication title -
izvestiâ peterburgskogo universiteta putej soobŝeniâ
Language(s) - English
Resource type - Journals
eISSN - 2658-6851
pISSN - 1815-588X
DOI - 10.20295/1815-588x-2021-4-491-498
Subject(s) - context (archaeology) , software deployment , business , quality (philosophy) , traffic management , integrated logistics support , supply chain , chain (unit) , house of quality , function (biology) , scheme (mathematics) , computer science , process management , operations research , operations management , transport engineering , service quality , service (business) , marketing , engineering , philosophy , mathematics , mathematical analysis , customer retention , biology , operating system , paleontology , epistemology , evolutionary biology , physics , astronomy
Objective: The choice of a logistics and freight-forwarding company by the cargo owner at the initial stage of planning the logistics chain of cargo delivery. Methods: The analysis of the logistics chain of cargo delivery, methods of deploying quality functions when choosing a transport company and expert assessment are applied. Results: A system of traditional and logistic models of forwarding, a scheme for differentiating the requirements of a cargo owner is presented, a matrix for the deployment of quality functions is built, an example of expert assessment of the parameter of a transport and logistics company is developed. Practical importance: Using the quality function deployment method makes it possible to translate the cargo owner’s requests into specifi cations and requirements. The competitiveness of the given transport and logistics company is assessed.