Open AccessMENGKAJI KEPUASAN DAN LOYALITAS KONSUMEN SUSU BUBUK TINGGI KALSIUM DENGAN PENDEKATAN MULTI-ATRIBUT
Author(s) -
Amam Amam,
Pradiptya Ayu Harsita
Publication year - 2018
Publication title -
jurnal sosial ekonomi pertanian
Language(s) - English
Resource type - Journals
ISSN - 2356-2382
DOI - 10.19184/jsep.v10i3.5680
Subject(s) - business , food science , customer satisfaction , loyalty business model , promotion (chess) , business administration , chemistry , marketing , service (business) , service quality , politics , political science , law
Constumer satisfaction and loyalty is one indicator of marketing success. This study aimed to analyze the level of customer satisfaction and loyalty milk powder with high calcium by attributes attached to high calcium milk powder products. Milk powder used as the object of the research was Anlene milk powder and Hilo milk powder. Attributes used in the study are: brand, flavour, label, price, and promotion. Determination of the sample using multistage sampling technique. The data analysis used is multiple linear regression. The results showed that milk powder Anlene attributes that affect customer satisfaction is a flavor of (0,001), price (0,018), and promotion (0,023), while milk powder Hilo attributes that affect customer satisfaction is the brand (0,024) and the label (0,015). Anlene milk powder attributes that influence consumer loyalty is priced at 0,017, while the milk powder Hilo attributes that influence consumer loyalty is the brand of 0,021.