Open AccessThe Role of Quality Management in Improving Competitiveness and Performance of Moroccan Organizations
Author(s) -
Omar Taouab,
Soumaya Outellou
Publication year - 2020
Publication title -
european scientific journal
Language(s) - English
Resource type - Journals
eISSN - 1857-7881
pISSN - 1857-7431
DOI - 10.19044/esj.2020.v16n28p263
Subject(s) - certification , quality management , quality (philosophy) , subject (documents) , business , empirical research , process management , knowledge management , computer science , marketing , management , economics , world wide web , philosophy , epistemology , service (business)
This paper focuses on introducing the term “quality management” and to showcase its relationship with ISO 9000 certification, as well as its impact on competitiveness and performance of Moroccans organizations. A research method strategy was used, which began with some assumptions on the subject. This was followed by the collection of theoretical and empirical data which helped uncover new information and created a better understanding of the topic.