Open AccessDevelopment of a Framework for More Effective Implementation of Total Quality Management Principles in Apparel Manufacturing
Author(s) -
S.M. Rashadur Rahaman Setu,
Md. Helal Hossain,
Md. Tanjim Hossain,
Jahid Sarkar
Publication year - 2016
Publication title -
european scientific journal
Language(s) - English
Resource type - Journals
eISSN - 1857-7881
pISSN - 1857-7431
DOI - 10.19044/esj.2016.v12n28p472
Subject(s) - total quality management , business , teamwork , customer satisfaction , textile industry , marketing , job satisfaction , clothing , quality (philosophy) , process management , operations management , engineering , management , economics , philosophy , archaeology , epistemology , history , service (business)
The purpose of this paper is to develop a model or framework of total quality management (TQM) implementation in Textile and RMG industry. Textile and RMG Industry is an important sector for Bangladesh in terms of industrial expansion of the country, earning foreign currency and creating job opportunities. However, it faces subtle problems due to labor unrest, political instability and owner’s ignorance. TQM is an approach that focuses on customer satisfaction. Therefore, implementation of TQM is a challenging task. Through a self-administrative survey from 50 Industries of textile and RMG industry in Bangladesh data have been collected. This paper identifies ten key factors of TQM implementation in the Textile and RMG Industry in Bangladesh. These are Leadership, Communication, Strategic Quality Planning, Training, Customer Satisfaction, Continuous Improvement, Employee Involvement & Satisfaction, Culture, Supplier Satisfaction and Teamwork.