Open AccessPreventive Service Management: Towards Pro-Active Improvement Of Service Quality
Author(s) -
Ofer Barkai,
Elad Harison
Publication year - 2011
Publication title -
the review of business information systems
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2157-9547
pISSN - 1534-665X
DOI - 10.19030/rbis.v15i4.6009
Subject(s) - business , service (business) , process management , service quality , operations management , marketing , engineering