Open AccessService Visibility Across Lines Of Business
Author(s) -
Karen L. Harper
Publication year - 2011
Publication title -
journal of service science
Language(s) - English
Resource type - Journals
eISSN - 1941-4730
pISSN - 1941-4722
DOI - 10.19030/jss.v4i2.6641
Subject(s) - visibility , cloud computing , transparency (behavior) , computer science , profitability index , service (business) , context (archaeology) , service catalog , mediation , business , computer security , service provider , service design , operating system , marketing , finance , paleontology , physics , law , political science , optics , biology
This paper introduces the use of service science to maximize profitability by providing service transparency across lines of business in a financial operating environment. The concept of a live collector that runs in the cloud is presented. The collector gives information visibility, context mediation, and presentation facilities on a dynamic basis by employing the principles of cloud computing. The subject of cloud computing is introduced in the paper.