Open AccessImplementing A Balanced Scorecard In A Not-For-Profit Organization
Author(s) -
Michael Martello,
John G. Watson,
Michael J. Fischer
Publication year - 2016
Publication title -
journal of business and economics research
Language(s) - English
Resource type - Journals
eISSN - 2157-8893
pISSN - 1542-4448
DOI - 10.19030/jber.v14i3.9746
Subject(s) - balanced scorecard , strategy map , process management , profit center , perspective (graphical) , profit (economics) , performance measurement , business , rehabilitation , process (computing) , computer science , operations management , marketing , economics , psychology , microeconomics , artificial intelligence , neuroscience , operating system
This paper examines the use of the Balanced Scorecard in a not-for-profit organization (Cattaraugus County ReHabilitation Center). The ReHabilitation Center has begun using the Balanced Scorecard paradigm in its strategic planning process. In this paper an overview is presented of the basic concepts of the Balanced Scorecard including the financial perspective, customer perspective, internal process perspective, and learning and growth perspective. The history and services of the ReHabilitation Center are then summarized. The application of the Balanced Scorecard approach to the ReHabilitation Center is discussed in detail. Implications in using the Balanced Scorecard are discussed. Finally, conclusions regarding the use of the Balanced Scorecard in a not-for-profit organization are presented.