Open AccessVision-Based Leaders And Their Followers In Retail Stores: Relationships And Consequences In Australia
Author(s) -
Sooksan Kantabutra,
Pisanu Vimolratana
Publication year - 2010
Publication title -
journal of applied business research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.149
H-Index - 22
eISSN - 2157-8834
pISSN - 0892-7626
DOI - 10.19030/jabr.v26i6.335
Subject(s) - clothing , passion , style (visual arts) , psychology , customer satisfaction , leadership style , management styles , management , marketing , social psychology , advertising , public relations , business , political science , art , visual arts , economics , law
Leaders are exhorted to espouse vision, but little is known about how vision is used by leaders in Australian retail stores. The present study tested relationships between store manager passion for vision, motivation of staff and use of vision among staff, and leadership outcomes of staff and customer satisfaction in Australian apparel retail stores. Stores with vision are associated with higher staff satisfaction and more frequent use of vision among staff. Store manager passion directly predicts improvements in motivation of staff, use of vision among staff and staff satisfaction. Motivation of staff directly predicts enhanced staff satisfaction, while use of vision among staff directly predicts improved staff and customer satisfaction.