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MAINTAINING PROFICIENT SUPERVISOR PERFORMANCE WITH DIRECT SUPPORT PERSONNEL: AN ANALYSIS OF TWO MANAGEMENT APPROACHES
Author(s) -
Green Carolyn W.,
Rollyson Jeannia H.,
Passante Susan C.,
Reid Dennis H.
Publication year - 2002
Publication title -
journal of applied behavior analysis
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.1
H-Index - 76
eISSN - 1938-3703
pISSN - 0021-8855
DOI - 10.1901/jaba.2002.35-205
Subject(s) - supervisor , psychology , protocol (science) , applied psychology , staff management , process management , medicine , engineering , alternative medicine , pathology , political science , law , electrical engineering
A traditional management approach using indirect feedback was compared to an approach involving direct feedback for maintaining supervisory proficiency in observing and providing feedback to staff. Three supervisors participated in each condition. The first 3 supervisors then received direct feedback. Direct feedback was accompanied by high levels of performance relative to the indirect feedback protocol. The need for maintenance procedures with supervisors is discussed.