Open AccessApplication of Kano Model in Identifying Attributes – A Case Study on School Bus Services
Author(s) -
Sanjit Kumar Dash
Publication year - 2019
Publication title -
international journal of management studies
Language(s) - English
Resource type - Journals
eISSN - 2249-0302
pISSN - 2231-2528
DOI - 10.18843/ijms/v6i1(3)/03
Subject(s) - kano model , school bus , computer science , business , engineering , service (business) , transport engineering , marketing , service quality