Open AccessACCESSIBILITY AND QUALITY OF ORGANIZATION OF MEDICAL REHABILITATION TO CHILDREN AFTER NEUROIN INFECTIONS
Author(s) -
Irina G. Samoylova
Publication year - 2018
Publication title -
mediko-socialʹnaâ èkspertisa i reabilitaciâ/mediko-socialʹnaâ èkspertiza i reabilitaciâ
Language(s) - English
Resource type - Journals
eISSN - 2412-2092
pISSN - 1560-9537
DOI - 10.18821/1560-9537-2018-21-3-126-128
Subject(s) - gratitude , politeness , family medicine , competence (human resources) , quarter (canadian coin) , medicine , rehabilitation , the internet , quality (philosophy) , medical education , psychology , physical therapy , social psychology , linguistics , philosophy , archaeology , epistemology , world wide web , computer science , history
The article is devoted to an important problem - the evaluation of all the criteria for the quality of medical care provided in the clinic of the Children’s Scientific and Clinical Center for Infectious Diseases, from the standpoint of the independent opinion of patients and persons caring for patients in this institution. With the help of specially developed questionnaires, posted, including on the Institute’s website, a survey of patients and persons caring for children was conducted. Estimating the information availability it is established that according to the results of the survey 92% of respondents are satisfied with the completeness of the information provided on the Internet. Only 23.2% paid attention to the media, placed directly in the clinic. 3.5% of respondents were not satisfied with the equipment of the clinic with equipment for people with disabilities, and 56% - did not provide an answer to this question. A significant proportion of the respondents (91.4%) noted the high competence of all medical personnel, and 96.1% indicated that the medical staff was polite and benevolent. Materially thanked medical personnel for the assistance rendered by almost a quarter of respondents (24.1%). At the same time, it is important to emphasize that the absolute majority (96.8%) of the respondents expressed material gratitude on their own initiative. 14.2% of the respondents paid for additional diagnostic tests, but more than half of the respondents in this group (52.8%) paid for these studies in order to more accurately verify the diagnosis, ie, these studies were not prescribed in the procedures and standards of medical care. In conclusion, it is important to note that, in general, the interviewed people would recommend treatment in the clinic of the Children’s Scientific and Clinical Center. This fact is indicated by the results of the survey - 98.4% of the respondents confirmed this fact.