Open AccessTHE MODEL OF THE EFFECTIVE QUALITY MANAGEMENT OF COMPLEX REHABILITATION SERVICES FOR INDIVIDUALS WITH DISABILITIES IN NON-STATIONARY FORMS IN A MULTIFUNCTIONAL INSTITUTION FOR DISABLED INDIVIDUALS (OCCUPATIONAL ADAPTATION). PROJECT “PLAN-DO-CHECK-ACT”
Author(s) -
Bela A. Syrnikova,
Tatia. Semenova,
I. Z Kobzar,
Е.Е. Ачкасов,
G.E. Pogosyan
Publication year - 2018
Publication title -
mediko-socialʹnaâ èkspertisa i reabilitaciâ/mediko-socialʹnaâ èkspertiza i reabilitaciâ
Language(s) - English
Resource type - Journals
eISSN - 2412-2092
pISSN - 1560-9537
DOI - 10.18821/1560-9537-2018-21-1-39-43
Subject(s) - adaptation (eye) , rehabilitation , institution , plan (archaeology) , quality (philosophy) , occupational therapy , social welfare , business , disabled people , nursing , process management , psychology , applied psychology , medicine , political science , physical therapy , psychiatry , philosophy , life style , archaeology , epistemology , neuroscience , law , history
The article discloses the experience of the institution of social services in creating a complex rehabilitation model in the combination of three types of services: rehabilitation therapy, social and labor adaptation, occupational adaptation. The article reviews such matters as Human Resources Management, organization of the interaction with disabled people and monitoring their satisfaction through the creation of a Quality Management System in accordance with international standards ISO 9001.