Open AccessEffect of Perception Towards Service Failure Seriousness By Social Commerce Companies and Service Providers on Repurchase Intention and Revisit Intention
Author(s) -
Dae Hoong Yun,
Byung Nam Park
Publication year - 2016
Publication title -
journal of service research and studies
Language(s) - English
Resource type - Journals
eISSN - 2466-1813
pISSN - 2234-2850
DOI - 10.18807/jsrs.2016.6.3.107
Subject(s) - seriousness , service provider , service (business) , business , service quality , marketing , service guarantee , service level objective , service recovery , advertising , service design , political science , law
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