Open AccessA Study on the Factors Affecting the Service Failure ZOT and severity Perception
Author(s) -
Jung Won Ock,
Dae Hoong Yun,
Seong Won Eum,
Sun Joo Yim
Publication year - 2016
Publication title -
journal of service research and studies
Language(s) - English
Resource type - Journals
eISSN - 2466-1813
pISSN - 2234-2850
DOI - 10.18807/jsrs.2016.6.2.215
Subject(s) - service (business) , service recovery , service provider , psychology , perception , service guarantee , business , marketing , social psychology , service design , service quality , neuroscience
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