Open AccessONLINE REGULATION OF DISPUTES IN ELECTRONIC COMMERCE
Author(s) -
Артем Цирин,
Madina A. Tsirina
Publication year - 2020
Publication title -
meždunarodnoe publičnoe i častnoe pravo
Language(s) - English
Resource type - Journals
ISSN - 1812-3910
DOI - 10.18572/1812-3910-2020-6-14-17
Subject(s) - conciliation , online dispute resolution , dispute resolution , alternative dispute resolution , transparency (behavior) , dispute mechanism , dispute board , business , law and economics , resolution (logic) , e commerce , political science , public relations , internet privacy , law , arbitration , computer science , economics , artificial intelligence
This article on Online Dispute Resolution in E-Commerce provides a detailed analysis of the international legal framework for conciliation and online dispute resolution. The authors analyze the conceptual apparatus of online dispute resolution in the field of e-commerce, the subject of this category of disputes, as well as the person composition of their dispute resolution, including the relevant specializedorganizations, includingmediationcenters, andaspecializedentitiessuchasInternetombudsmen, e-commerceombudsmen and etc. Special attention is paid to the rules ensuring transparency of information about the functioning of platforms for online dispute resolution, and about the persons administering their activities. The article examines the online dispute resolution procedure, as well as the activities of online dispute resolution platforms and persons administering their activities, including their functional responsibilities. The authors come to the conclusion that at a certain stage of the introduction of digital technologies there is competition between legal norms and regulations and algorithms that mediate the use of these technologies. Unfortunately, both are subject to the threat of corruption. In this regard, a proposal is being formulated regarding the establishment of anti-corruption restrictions and obligations, and a requirements to avoid conflicts of interest with respect to persons administering online dispute resolution platforms.