Open AccessBANK 4.0 EXPERIENTIAL QUALITY AND ITS EFFECT ON WORD OF MOUTH BEHAVIOR, SATISFACTION AND INTENTIONS
Author(s) -
Leon Andretti Abdillah,
Ananda Sabil Hussein,
Kusuma Ratnawati
Publication year - 2020
Publication title -
russian journal of agricultural and socio-economic sciences
Language(s) - English
Resource type - Journals
ISSN - 2226-1184
DOI - 10.18551/rjoas.2020-08.12
Subject(s) - continuance , marketing , customer satisfaction , word of mouth , experiential learning , business , customer retention , customer advocacy , customer to customer , quality (philosophy) , customer delight , service quality , advertising , psychology , service (business) , social psychology , philosophy , mathematics education , epistemology