Open AccessDesign and implementation of a Marking Strategy to Increase the Contactability in the Call Centers, Based on Machine Learning
Author(s) -
Leonel Hernandez,
Henner Guzman,
Jose Fernando Ospino,
Jean Freyle,
Andri Pranolo
Publication year - 2019
Publication title -
international journal on advanced science, engineering and information technology/international journal of advanced science, engineering and information technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.216
H-Index - 22
eISSN - 2460-6952
pISSN - 2088-5334
DOI - 10.18517/ijaseit.9.1.7545
Subject(s) - dimensioning , backup , redundancy (engineering) , computer science , control reconfiguration , call control , operations research , telecommunications , engineering , database , operating system , embedded system , aerospace engineering