Open AccessBig Data Driven Decision Making Model: A case of the South African banking sector
Author(s) -
Komla Pillay,
Alta van der Merwe
Publication year - 2021
Publication title -
south african computer journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.227
H-Index - 6
eISSN - 2313-7835
pISSN - 1015-7999
DOI - 10.18489/sacj.v33i2.928
Subject(s) - big data , process (computing) , decision making , analytics , computer science , business , knowledge management , data science , marketing , data mining , purchasing , operating system
The quest to develop a Big Data Driven Decision Making framework to support the incorporation of big data analytics into the decision-making process resulted in the development of a decision making model. The study was conducted within the banking sector of South Africa, with participants from three leading South African banking institutions. The conducted research followed the design science research process of awareness, suggestion, development, evaluation and conclusion.This study developed a theoretical Big Data Driven Decision Making model which illustrates the decision-making process in banking using big data. The study further determined the organizational supports that need to be in place to support the big data analytics decision-making process.