Open AccessAfter Sales Service Quality on Customer Satisfaction and Retention among Game Store Customer's in Kano State, Nigeria
Author(s) -
Mohammed Sani Abdullahi,
Ummi Rahma Shehu,
Bashir Mikail Usman,
Yusuf Suleiman Muhammad,
Aisha Hamisu Kano
Publication year - 2019
Publication title -
international journal of business strategy and social sciences
Language(s) - English
Resource type - Journals
ISSN - 2771-5566
DOI - 10.18488/journal.171.2019.21.1.9
Subject(s) - likert scale , customer satisfaction , service quality , marketing , customer retention , business , kano model , service (business) , customer advocacy , quality (philosophy) , population , advertising , psychology , medicine , developmental psychology , philosophy , environmental health , epistemology