Reorganizing a Technical Services Division Using Collaborative Evidence Based Information Practice at Auraria Library

Objective - The objective of this article is to demonstrate the efficacy of collaborative Evidence Based Information Practice (EBIP). Methods - Application of theoretical frameworks of shared leadership, appreciative inquiry, and knowledge creation to propose an organisational effectiveness model. Results - The Auraria Library case study demonstrates the introduction of a collaborative EBIP culture – reorganizing personnel, reassigning responsibilities, and measuring outcomes – successfully within a technical services division. By doing so, participants are encouraged and empowered to identify problems and create solutions amidst a dynamically changing electronic resources environment. Conclusions - Auraria Library’s technical services department created a collaborative EBIP environment by flattening workplace hierarchies, distributing problem solving and encouraging reflective dialogue. Embracing the collective knowledge and experiences of Technical Services staff members enables them to be valued and respected leaders and followers.