Open AccessThe Challenges of Information Systems-Based Public Service Management in the New Normal Era
Author(s) -
Frinda Novita,
Hafzana Bedasari,
Roli Sambuardi,
Azmi Azmi,
Kurniawati Kurniawati
Publication year - 2021
Publication title -
international journal of multicultural and multireligious understanding
Language(s) - English
Resource type - Journals
ISSN - 2364-5369
DOI - 10.18415/ijmmu.v8i12.3121
Subject(s) - taxpayer , socialization , service (business) , agency (philosophy) , business , revenue , information system , management information systems , data collection , payment , public service , marketing , public relations , finance , economics , psychology , political science , sociology , social psychology , social science , law , macroeconomics
This research aims to analyze the management of public services based on information systems in the New Normal era in Karimun Regency after a year of running and its inhibiting factors. This research uses qualitative methods with data collection techniques in the form of in-depth interviews and observations. The object of the study is UPT-PPD Samsat Karimun Karimun Karimun Regency and the taxpayer community. The results showed that public service management based on E-Samsat information systems has not shown significant benefits, both for increased motor vehicle tax revenue and for ease of administration. The main factor of inhibition found is that E-Samsat is not a fully full online system, still lack socialization of E-Samsat to the community, and the habit of using formal or informal intermediary services that are still more popular with the public. As a recommendation, for the achievement of the goal of innovation of better E-Samsat information system, the Regional Revenue Agency cooperates with SAMSAT and the Relevant Police to improve E-Samsat into a fully online system, especially in the procedure of payment of motor vehicle taxes, further promote the socialization of E-Samsat to the community, and increase positive disposition among E-Samsat service officers to support success in the challenges of public service management. sis information systems in the New Normal era.