Open AccessA Study on Service Quality Perception Affecting on Customer Satisfaction and Customer Loyalty
Author(s) -
Dong-Jin Kim,
Sang Yup Lee
Publication year - 2009
Publication title -
han'gug bi'gyo jeongbu hagbo/hanguk bigyo jeongbu hakbo
Language(s) - English
Resource type - Journals
eISSN - 2713-5357
pISSN - 1598-964X
DOI - 10.18397/kcgr.2009.13.1.63
Subject(s) - service quality , business , loyalty business model , customer satisfaction , loyalty , marketing , perception , customer retention , customer delight , service (business) , psychology , neuroscience