Open AccessComparative Analysis of the HRM Practices between Hospitality and Healthcare Sectors in South Kerala
Author(s) -
R. Prakash Pillai,
Christy Abraham
Publication year - 2016
Publication title -
sdmimd journal of management
Language(s) - English
Resource type - Journals
eISSN - 2320-7906
pISSN - 0976-0652
DOI - 10.18311/sdmimd/2016/8428
Subject(s) - hospitality , business , human resource management , nonprobability sampling , performance appraisal , training and development , health care , human resources , marketing , hospitality industry , service (business) , snowball sampling , public relations , tourism , knowledge management , management , medicine , political science , population , environmental health , computer science , law , economics , pathology
Hospitality and health care sectors have similarities due to service oriented and customer centric approach. The study is aimed to identify and understand the link between hospitality and health care sectors in terms of human resource management practices and how it enriches the business activities. The study is qualitative in nature and a case study was used. Purposive sampling method was used and primary data was collected through direct observation and semi-structured interviews with experts of the five star hotels and super specialty hospitals in South Kerala and secondary data was collected from journals, newspapers, books and internet, etc. Study analyzed that hospitality sector is having well functioned and polished HRM practices compared to health care sector. Each HRM practice is inter-connected and resulted into lower exit rate and better satisfaction of the staff. Proper execution of human resource management practices such as recruitment, selection, induction, training & development, performance appraisal, compensation, employee welfare, grievance mechanism and exit management has a significant role in satisfaction of the employees and performance of the organization. Well functioned HR department and HRM practices will enhance the effectiveness of the staff and that ultimately lead to the best quality service delivery.