Open AccessEvaluating a Bayesian Network to Predict Customer Satisfaction in Scrum Software Development Projects: An Empirical Study with One Company
Author(s) -
Mirko Perkusich
Publication year - 2021
Publication title -
proceedings/proceedings of the ... international conference on software engineering and knowledge engineering
Language(s) - English
Resource type - Conference proceedings
eISSN - 2325-9000
pISSN - 2325-9086
DOI - 10.18293/seke2021-112
Subject(s) - kaizen , customer satisfaction , agile software development , scrum , computer science , process management , voice of the customer , knowledge management , customer advocacy , software , engineering , service quality , operations management , software development , software engineering , service (business) , business , marketing , programming language , lean manufacturing
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