Open AccessThe Development of Service Design in the Medical and Health Industry
Author(s) -
Xiulan Sun
Publication year - 2022
Publication title -
xue xi yu jiao yu
Language(s) - English
Resource type - Journals
ISSN - 2251-2802
DOI - 10.18282/l-e.v10i5.2699
Subject(s) - service (business) , business , service design , public relations , health services , china , marketing , medicine , service provider , political science , environmental health , population , law
With economic development and social progress, medical and health design has received more and more attention and
has become a national health and safety issue. Today, people are no longer limited to “seeking medical treatment”, but when they
are healthy. “Preventing disease”, seeking a better quality of life through medical means, as a result of which medical products and
services are more closely linked to people’s lives, and China’s medical and health industry has ushered in a historic opportunity
for rapid development. The current medical services have some drawbacks, so the methodology provided by the service design
concept can guide how to better serve the medical field, aiming to provide solutions based on the service design concept, and then
meet the expectations of patients for the medical service experience.