Open AccessAnalisis Pelayanan Penumpang Kereta Api Prambanan Ekspres (Prameks) Trayek Yogyakarta - Solo
Author(s) -
Wahyu Widodo,
Bambang Dwi Bowo Wisnu
Publication year - 2015
Publication title -
semesta teknika
Language(s) - English
Resource type - Journals
eISSN - 2502-5481
pISSN - 1411-061X
DOI - 10.18196/st.v16i1.432
Subject(s) - safer , service (business) , service quality , transport engineering , business , public transport , quality (philosophy) , advertising , computer science , engineering , marketing , computer security , philosophy , epistemology
The aim of this study is to find out the service quality to passenger the train of Prambanan Ekspres (Prameks), passengers perception about the train, and the reason for choosing the train. Data of passenger characteristic and service quality to passengers were collected by using questionnaire distributed to 379 passenger. To analyze the results questioner used Excel. Quality of services provided by PT . KAI is quite satisfactory for the passengers. Prambanan Express The Train is the most desirable public transport for traveling Yogyakarta - Solo, because travel costs are cheaper , practical , safer and more comfortable than any other transport.