Open AccessQuality of Transport Service in Intercity Road Passenger Transport: A Literature Review
Author(s) -
Tomislav Bubalo,
Marijan Rajsman
Publication year - 2020
Publication title -
journal of traffic and logistics engineering
Language(s) - English
Resource type - Journals
ISSN - 2301-3680
DOI - 10.18178/jtle.8.1.18-28
Subject(s) - transport engineering , passenger transport , quality (philosophy) , road transport , public transport , business , service quality , service (business) , excellence , engineering , marketing , philosophy , epistemology , law , political science
Achieving an adequate level of quality of transport services is a prerequisite for providing transport services. Certain level of quality of transport services is essential for the operation of intercity road passenger transport due to the increasingly competitive competitiveness of road transport companies in the transport services market. The topic of this research is also based on the presented topic, primarily through a comprehensive and systematic presentation of the current scientific knowledge in the area of quality management in road passenger transport. The structure of the public road transport system and the quality of transport services are described. The paper presents the quality of transport services as the basis of business excellence of road transport companies. Various models of quality management of transport services are described, as well as methods of assessing the quality of transport services in road passenger transport. The review is displayed of the current scientific research on the elements of quality of transport services in road passenger transport. The purpose of the research is to improve the methodology for assessing the quality of transport services with the aim of optimizing business and competitiveness of the road transport company.