Open AccessAn Ontology Based Approach for Next Generation Customer Relationship Management Systems
Author(s) -
Ali Murat Tiryaki,
Muhammet Atalay
Publication year - 2020
Publication title -
international journal of applied mathematics, electronics and computers
Language(s) - English
Resource type - Journals
ISSN - 2147-8228
DOI - 10.18100/ijamec.802695
Subject(s) - computer science , customer relationship management , dynamism , variety (cybernetics) , ontology , process (computing) , customer satisfaction , data science , process management , data mining , database , artificial intelligence , engineering , business , marketing , philosophy , physics , epistemology , quantum mechanics , operating system