Open AccessTotal Quality Management and its Implementation in the Context of Pakistan
Author(s) -
Ayousha Fayyaz
Publication year - 2021
Publication title -
theory, methodology, practice
Language(s) - English
Resource type - Journals
eISSN - 2415-9883
pISSN - 1589-3413
DOI - 10.18096/tmp.2021.03.04
Subject(s) - total quality management , context (archaeology) , quality assurance , business , quality (philosophy) , process management , quality management , control (management) , organizational performance , affect (linguistics) , operations management , knowledge management , marketing , computer science , engineering , psychology , service (business) , paleontology , philosophy , epistemology , biology , communication , artificial intelligence
This research paper focuses on the practices of TQM which are being implemented in Pakistan and finds out the relationship between the quality implementation and the performance of the organizations. There is a significant impact of TQM on performance of organizational operations especially in larger firms that have specialized processes of manufacturing. In Pakistan, TQM is implemented by 3 types of methods: Assurance of Quality, Consistent Improvement and Control of Quality. The results indicate that Total Quality Management has two effects on the performance of organizations: First, the practices of TQM may affect the performance of the organization; or it may halt the firms to achieve the goals which has a negative impact on their performance. One limitation of this research is that it is limited to Pakistan only. So the future researchers can base their studies on different context.