Open AccessThe Influences of Banking Service Quality on Customer Satisfaction, Customer Trust, and Customer Loyalty : Focusing on Korean Banks in China
Author(s) -
Yoon Seong Hwan
Publication year - 2010
Publication title -
junggug yeon-gu/jungguk yeongu
Language(s) - English
Resource type - Journals
eISSN - 2713-5950
pISSN - 1225-8695
DOI - 10.18077/chss.2010.50..023
Subject(s) - business , customer satisfaction , service quality , loyalty business model , marketing , customer advocacy , customer retention , customer delight , customer equity , china , loyalty , customer to customer , service (business) , geography , archaeology