Open AccessAnalysis on the Importance and Performance of Medical Service Quality Factors Based on SERVQUAL
Author(s) -
Jae-Bin Cha,
Seo Sang Yun,
Lee Hoon Young
Publication year - 2013
Publication title -
uilyo gyeong-yeonghag yeon-gu
Language(s) - English
Resource type - Journals
ISSN - 1976-636X
DOI - 10.18014/hsmr.2013.7.3.23
Subject(s) - servqual , service quality , business , service (business) , quality (philosophy) , marketing , psychology , philosophy , epistemology